El turista tiene derechos – ¿Sales de vacaciones? Profeco recommends usar apps a tiempo y ahorrar en tus reservas

For the summer vacation season, Profeco urged consumers to review different purchase options when hiring recreational plans, in order to compare the prices, offer and quality of the services that are advertised.

Ciudad de México, 6 de agosto (SinEmbargo).– La Revista del Consumidor dio a conocer una series of recommendations sobre el uso de las Vacation planning mobile applications y la compra de tiempos compartidos para esta nueva temporada vacacional, en la que se se estima majores aforos en lugares turísticos a dos años de la Pandemia de COVID-19 y con reportes oficiales de reducciones de caso positivos and deaths caused by this disease.

Profeco explained that there are some applications that facilitate the planning of vacations, since they offer tourist destinations and accessories that will help you plan a trip based on the budget that you set. The use of this type of application has multiple benefits for consumers.

According to the list of the Procuraduría, using the planning applications you can save, since generally there are more promotions and offers than in a physical store. Además. You can realize a completely personalized search filtering by price, quality and time. Also in the usual way, this type of application usually places promotions at specific destinations, so that they give you an opportunity to visit familiar places or to explore.

Other benefits of using this type of application is that you can customize the reservation by choosing the additional services you want to count on in a stay, and comparing between all the establishments that meet these requirements. Las reservas usually ser fácilas y rápidas because no intermediary is needed, lo que ahorra tiempo y dinero. Al ser una option digital, el check-inpase de aborar y consulta de itinerary son digitales y evita que se hagan queues, al miso tiempo se ahorra tiempo y dinero.

Some of the travel planning applications. Photo: Screenshot, Revista del Consumidor 543 (May 2022).

For the use of these applications, Profeco recommends planning the trip in advance to trace the necessary routes and analyze which type of transport is most convenient; realize a budget that is in line with your income and the payments you will realize, read the terms and conditions before reserving and review everything relative to the service you are acquiring; It will also be important to confirm before paying to make sure that the reservation data is registered correctly.

On the other hand, the Procuraduría made it known what are the rights of the consumer when contracting a shared time, which is a vacation system that, through the payment of a certain amount of money during a specific period, allows access for time intervals to use periodical of the facilities of a tourism development.

In the acquisition of this type of vacation offer, the buyer has the right to:

-Receive clear, truthful and verifiable information. Especially about the terms and conditions of the contract, as well as the costs of the service. The provider must not apply charges without the consent of the consumer or that do not derive from the contract.

– Cancel the contract. Siempre y cuando lo solicite dentro de los 5 días hábiles siguientes a la firma. After this time, the supplier can apply the conventional penalties established in the contract.

-Receive payment of transportation costs. Necessaries and verifiables that you realize to reach the establishment and the return if they do not provide alternative accommodation and within 15 days maximum.

Photo: Screenshot, Revista del Consumidor 543 (May 2022).

-Consultar los contratos de adhesion, éstos deben estar registrados ante la Profeco. To review them, you can consult the page https://rpca.profeco.gob.mx/

-Receive the return of the money. In a maximum period of 15 working days, the contract is canceled within the established period.

– Demand the payment of the conventional penalties established in the contract, in case of breach.

– Check that the supplier has insurance that protects the physical integrity and belongings of the buyer, as well as damage and accidents caused to the property.

-Receive alternative accommodation in the same destination, in a development of similar or better category and quality, when the supplier cannot provide the service due to causes imputable to him.

-Presentar una queja en la Profeco if the provider does not respond to a breach of contract.

On the beaches of Puerto Marqués, a large hotel occupation is observed, both national and international tourism. Photo: Bernandino Hernández, Cuartoscuro.

The Procuraduría also recommended that before closing a deal for the purchase of shared timeshares, buyers should read carefully the contract revising that is registered before Profeco; be firm in the decisions and not give in to the pressure of the vendors to sign any document; de la misma forma, la dependencia recomendó not to realize payments or advances if you are not sure of the decision or if you have not understood the terms of the contract; Review the payment capacity and evaluate if the contract will be used.

Finally, la Revista del Consumidor Alentó a revisar si el providador tiene quejas, lo cual puede consultarse el Bró Comercial, en él potarz checar si el providador tiene quejas before the Profeco. Sólo debe ingresador el nombre o razón social en: https://burocomercial.profeco.gob.mx/

“If you reside outside the country and contract with a provider domiciled in Mexico, submit your complaint to: [email protected] Attach a copy of your official identification, contract and other documentation delivered by the provider and briefly describe the reason for your complaint”, read the contract recommendations.

Only in February, Mexico received 65.1 percent more international tourists than in the same month of 2021, still marked by the coronavirus pandemic, according to data from the National Institute of Statistics and Geography (INEGI). In total, Mexico went from receiving 1.59 million foreign tourists in February 2021 to 2.62 million in the second month of this year.

However, if the figure is compared with the 3.76 million in the second month of 2020, a substantial drop of about 30.3 percent is still observed.

The main rebound occurred in tourists arriving by air, which in February 2021 represented only 698 thousand people, while in the same month of 2022 there were approximately 1.78 million travelers, 155.5 percent more.

Los turistas fronterizos, en cambio, fell 5.9 percent interannually in February to 836 thousand 474 travelers.

The data reflects the impact of the evolution of the pandemic of the COVID-19, a disease that has so far left almost 5.73 million infections and more than 323 thousand deaths in Mexico, one of the most affected countries in the world.

Valeria González Cervantes

Es feminista y Communicóloga por la Facultad de Estudios Superiores Acatlán de la Universidad Nacional Autónoma de México. He has a great fondness for reading fiction. He started his career in La Hora Nacional.

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